What happens if my order is returned to sender? 

If your order is returned to sender, you will be prompted to purchasing a reship fee listed on our website. The Luxury Club is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a store credit in the full amount of your order minus the shipping cost. NO REFUNDS! NO EXCEPTIONS!

Can I cancel my order once I made a purchase?

All sales are final. In some cases, orders are shipped before 3-5 business days.

How can I change my address after I placed an order?

You may email customer service at info@itstheluxuryclub.com. 

Address corrections require a $5.00 processing fee.

NOTE: There is a possibility that an order may get shipped less than 24 hours.

NOTE: All emails will receive a response within 48 BUSINESS hours. (email responses may get delayed during high volume times)

May an order be placed without an account?
Setting up an account with The Luxury Club is beneficial to our clients for several reasons, however it is not necessary for purchase. Please move forward with guest checkout.

My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.

What method is used for shipping?
All packages are shipped USPS ONLY.